Customer Touch Point
It seems like I’ve heard the concept of touch points, and customer life cycles come up A LOT recently. It’s always been “a thing”, and has been used for years. Especially in this digital age, there are so many more ways to either “blindly” reach out to customers in where we “think” they are in their life cycle, but also in many cases, where we KNOW they are in their life cycle. As creepy, and…